Wendy's Planning For A Smartphone-Ordering Future

Dublin, OH based Wendy's fast food chain is moving away from fully-staffed restaurants to self-ordering kiosks, and ultimately expect a future where many burgers and spicy chicken sandwiches will be ordered online and paid by smartphone.
"They are looking to improve their automation and their labor costs, and this is a good way to do it," said Darren Tristano, vice president with Technomic, a food-service research and consulting firm. "They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk."
Business Insider

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